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Shipping & Returns

Shipping & Returns

At DeHavilland Dreams, we are dedicated to providing the finest customer service, and it all starts with our ideology that customer service is an "attitude," not a "department."

What does that mean for our customers? Answer — the willingness to go above and beyond for you. If for any reason you are not 100% satisfied with your purchase, let us know — we will make it right. If you would like a refund or exchange, please return the product in the same condition in which it was received within 30 days for a full refund of the purchase price.

Contact Us:

If at any time you have a question about a product or an order, feel free to contact us. We're here to help!

Customer Service Hours:

9am - 4pm (CST), Monday-Friday

Mail:

DeHavilland Dreams, Inc.
Attn: Customer Service
25 Meadowlark Drive
Hudson, WI 54016

Return Policy

All items (excluding software and videos) may be returned within 30 days for a full refund of the purchase price. Outbound shipping and handling fees are not refundable. Customers are responsible for return freight charges. Software and video returns will be accepted for refund only if the product is unopened. Non-defective software and videos that have been opened will not be accepted for return.

  • Defective software & videos may be returned for exchange with the same product only.
  • All claims for damage, errors, or shortages in the merchandise delivered must be made within 48 hours from delivery of the merchandise.
  • Returned merchandise must be in new condition, including original packaging and accessories.
  • Returned merchandise must be in original carton with a copy of the invoice.
  • Everything included with the product must be returned including unfilled warranty cards and unused manuals.

Returning Defective Merchandise:

DeHavilland Dreams, Inc. will accept defective merchandise within 30 days of the original invoice date for refund, credit or exchange. You may return merchandise to the following address:

DeHavilland Dreams, Inc.
Attn: Returns Dept.
25 Meadowlark Drive
Hudson, WI 54016

 

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